Returns & Exchanges
At Hillberg & Berk, we want you to feel confident and empowered in your jewelry; if you are not completely satisfied, you may return or exchange your unworn items within 30 days of purchase.
Initiate Your Request
Visit our online returns portal or contact our Guest Care team with your order number and email address to start the process.
Prepare Your Package
Carefully place your jewelry in its original packaging, ensuring all tags are attached and the items are securely protected for transit.
Affix Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.
Drop Off and Track
Take your package to the nearest authorized carrier location; once received and inspected at our warehouse, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing