Frequently Asked Questions
Everything you need to know about your Hillberg & Berk experience.
What materials are used in your jewelry?
We use high-quality materials including sterling silver, 14K gold, Swarovski crystals, and ethically sourced gemstones to ensure your pieces last a lifetime.
How should I care for my Sparkle Balls?
To maintain their brilliance, avoid contact with water, perfumes, and lotions. Store them in a dry place and clean gently with a soft, dry cloth.
What is your return and exchange policy?
We offer returns or exchanges on most items within 30 days of purchase, provided they are in original condition. Please note that for hygiene reasons, earrings are final sale.
Do you offer international shipping?
Yes, we ship our jewelry worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Is there a warranty on your products?
Every Hillberg & Berk piece comes with a one-year limited warranty against manufacturing defects from the date of purchase.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number to monitor your package's journey to your doorstep.